Palladium Mall Customer Club

Customer orientation is one of the fundamental principles of Palladium Mall and a key objective for the complex’s management. The Palladium Customer Club was launched in 1395 (Persian Calendar year) with the goal of customer satisfaction and is proud to have received positive feedback on its services to date, striving to meet customer needs. Within Palladium Mall, a large number of units (from various business categories) are members of the Customer Club. Each of these businesses has specific, customized point-earning rules based on their operational conditions. This means that member units specify a minimum purchase amount required to receive points, which we refer to as the scoring rule, and this rule differs for each business.

Customers earn the designated points by making purchases meeting the specified amount and presenting their Customer Club card to the relevant unit. These points can then be spent at any member unit. The point system in the Palladium Customer Club is designed so that customers can easily earn the necessary points, making it highly attractive to them. There is no restriction on where customers spend their points; they can earn points by receiving services or making purchases at one member unit and spend those points at another.

It should be noted that some units have designated special hours for earning bonus points, where purchases meeting the defined threshold within a specific time frame earn more points. For example, at the supermarket on Thursdays, Fridays, and public holidays, points are not awarded after 5 PM. This is done out of consideration for non-member customers, to prevent them from waiting in long queues. To compensate for not awarding points during these hours, special conditions are offered: customers can earn more points by shopping at the Palladium supermarket any day of the week between 9 AM and 1 PM. According to Customer Club policy, points expire annually in Esfand (the last month of the Persian calendar, typically ending in March).

Consequently, customers must spend their points within the one-year period. Additionally, to maintain customer focus and show appreciation, the Customer Club offers special services through various promotions.

The Customer Club hopes to continue providing its services with the highest quality to its customers and members along this path.