Considering that Palladium’s senior managers have long emphasized customer-oriented principles and the cornerstone of this shopping center was built on this foundation, as a result of following this principle, Palladium’s customer club was launched in 2015 with the aim of satisfying customers. has been Fortunately, until today, we have received positive feedback from customers regarding the Palladium Customer Club and we have been able to meet the needs of customers in today’s society.

In the Palladium shopping center, a large number of units (from different categories) are members of the customer club, and each of these businesses has a specific and customized point rule based on the conditions of that business. In this way, the member units of the customer club specified an amount as the minimum purchase amount to receive points, which we call the scoring rule, and it is written on the customer club signs that are installed in the club member stores and in every business. The scoring rule is different. By purchasing the specified amount and presenting the customer club card to the relevant unit, the customer will get the desired points, which they can spend in all the member units. The points model in the Palladium customer club is designed in such a way that customers can easily receive the necessary points and this issue is highly attractive for them. Meanwhile, there is no limit on where customers can spend their points. That is, they can receive points by receiving services or making purchases from one club member unit and spend those points in another unit.

It should be noted that in some units, special hours have been considered for giving double points, where for the set purchase limit, double points are recorded in the set time period, for example, hypermarkets on Thursdays, Fridays and holidays. Out of respect for other customers who are not members of the customer club, so that they don’t wait in long queues, points will not be registered after 17:00. On the other hand, in order to compensate for not registering points during the mentioned hours, special conditions have been considered so that they can earn double points by shopping from 9:00 AM to 1:00 PM at Palladium Hypermarket on all days of the week.

According to the policy of the customer club, the points expire in March every year. As a result, customers must spend their points within a period of one year.

Also, in order to maintain customer orientation and honor them, lotteries are held in different periods to show appreciation for the presence of customers by giving prizes such as cars and coins, etc., which were awarded to the winners in three periods. It is also important that customer orientation is done in the best way and that customers give us the honor of continuously being in this collection.